Below you will find answers to frequently asked questions about shopping in our web store.
Click the question that you are interested in:
- How can I check my order status?
- How long will I have to wait for delivery?
- What delivery options are available?
- How much will I pay for delivery?
- How can I pay for my order?
- Can I pick up my order in person?
- Are any discount coupons available?
- What is a wishlist?
- Can I get a VAT invoice?
- How can I change my order?
- I've made a mistake in my order. How can I cancel it?
- Where is my package?
- Do the products I've ordered have a guarantee?
- I have a problem with the product I've ordered. What can I do?
- Can I return a product I've bought?
How can I check my order status?
We will send you an e-mail informing you about the status of your order. Additionally, you can log on to your account to get access to full information about your current and past orders, including their status, contents, delivery addresses, etc.
How long will I have to wait for delivery?
Immediately after placing an order, you will receive a confirmation e-mail. We will begin processing your order upon receipt of payment.
Receipt date = sending date + delivery time
Sending date is influenced by product availability and method of payment, while delivery time depends on the delivery method you have chosen.
What delivery options are available?
Depending on the quantity and weight of your ordered products, the payment method you've chosen and your preferences, you can choose one of the following delivery methods:
- Poland: Courier or Polish Post, for selected products.
- International: Polish Post or courier, for selected products and countries.
- Pick up in person at our home offices.
How much will I pay for delivery?
The total cost of delivery will be calculated for you after you have added the products to your basket and chosen your preferred method of delivery and payment – the exact amount will be displayed in the payment summary.
How can I pay for my order?
Depending on the value of your order, the delivery method you've chosen and your preferences, you can choose one of the following payment methods:
- Bank transfer
- Payment in cash when picking up products in person
- Online payment, by transfer or credit card
Can I pick up my order in person?
Of course. You can pick up your order in person at our home offices located at: ul.Mińska 65, 03-828 Warszawa, Poland. You can find our hours of business in the Contact menu. There are no additional costs.
Are any discount coupons available?
We offer our customers discount coupons in many of our sales. These are in the form of codes which should be entered in the appropriate field in your basket before making payment. Your discount will be reflected automatically in the total payment.
Remember that most discount codes are time-limited – after expiration the code will no longer be active and will not give you the listed discount.
What is a wishlist?
You can add products that you're still thinking about to your wishlist. You need to be a registered user to have access to the wishlist function.
If you're not sure whether you want to purchase a given product, log in and add it to your wishlist. Products in your wishlist are automatically remembered and will appear on your list when you log in again. At any time you may come back to these products, add them to your basket or delete them from your list.
Can I get a VAT invoice?
Yes, you can get a VAT invoice for any product ordered from our store. To do so, please choose the "Company" option when filling out your details on the order form, and click the "I'd like to receive a VAT invoice" option. Additional information on VAT invoices can be supplied in the "Notes" section of the "Additional information" menu. If the delivery address is different from the invoice address, please check the "Other delivery address" box and give the address where the package should be delivered.
How can I change my order?
You can change your order up until the moment that it has been processed. After it has been sent, no further change will be possible. In order to make any kind of change to your order, such as change of address, adding a product to your order, change of payment or delivery method, send us an e-mail as soon as possible at: firstname.lastname@example.org.
I've made a mistake in my order. How can I cancel it?
You can cancel your order up until the moment that it has been processed. After it has been sent, cancellation will not be possible. In order to cancel your order, send us an e-mail as soon as possible at: email@example.com.
Where is my package?
When you choose the courier or registered letter delivery option, you will receive an e-mail with the shipping number of your order and a link to a page where you can track your package's status. This link is also visible to our registered users in the Order Details menu, in the Shipping column.
Do the products I've ordered have a guarantee?
All of our products are produced by us and we guarantee their quality. More information can be found in the Regulations § 7 Guarantee. The Seller excludes Commercial Customers from this guarantee..
I have a problem with the product I've ordered. What can I do?
Remember to check the contents of your package in the presence of a representative of the delivery company. If the product has been damaged in transport, please write an appropriate description of the damage and inform us of the situation at: firstname.lastname@example.org.
If you would like to make a complaint, please use the complaint form and familiarize yourself with complaint procedures outlined in the Regulations § 7 Guarantee.
Can I return a product I've bought?
If you would like to return a product that you have bought, please use our return form and familiarize yourself with the procedures outlined in the shopping Regulations § 8 Cancellation of sales contracts.